Art 21. How to report a claim
21.1 Compensation shall be paid following the Company's approval of the expenses as being covered by the insurance after a fully completed claim form has been submitted to the Company together with the receipted and itemised bills and / or other relevant documentation such as medical information and flight tickets / travel documents.
If you are claiming for Delayed baggage.( Art 14. ) the Company requires the original Property Irregularity Report (PIR) in order to complete the assessment of this claim type.
The Company scans submitted bills upon receipt. Any retrieval of the submitted bills is not possible.
The Company reserves the right at any time to require provision of original bills from the insured.
21.2 In no event shall the amount of compensation exceed the amount shown on the bill. If the insured receives compensation from the Company in excess of the amount to which he / she is entitled, the insured shall be under the obligation to repay the Company for the excess amount immediately. Subsequent compensation made by the Company shall first be written down by any such outstanding amount.
21.3 Compensation payments shall be limited to the usual, customary and reasonable charges in the area or country in which treatment is provided.
21.4 The Company shall be notified immediately in case of death, hospitalisation, emergency repatriation, medical evacuation / repatriation, or accompaniment, and such notification must include medical information about the illness / injury. Notification should be made by telephone or email to the Company's 24-hour Emergency Service; the Company shall defray all expenses incurred in this connection.
21.5 Claims shall be reported to the Company immediately and no later than 30 days after the expiry of the insurance.
21.6 Complaints regarding the Company's claims handling shall be filed no later than 30 days after receipt of the compensation amount.
Contact - for information, quotes and application forms ...
is a linked insurance agency offering products from;
boat and golf insurance in Spain
Commercial Premises insurance - Spain
Community Insurance 'Comunidad' - Spain
dental and medical insurance plans
English insurance agent in Spain
health insurance Czech Republic
international health, medical and travel insurance cover
international travel insurance
Maritime plan - international health cover (crew only)
Oil and Gas Industry - health insurance
Teachers - international health cover (Spain)
traducciones juradas (sworn translations)